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Today, I experienced the epitome of great customer service at Oil Can Henry’s.
I took in my deployed son’s truck. With 4 bays open, the staff continually and politely redirected cars to ensure expedited service.
While (I was) waiting in line, they checked all of the outside lights and tire pressure.
Once inside, I was cheerfully greeted. They quickly completed the maintenance checks.
When replacing the oil filter they discovered that the skid plate has not been properly replaced after a previous oil change at a different oil changing business. In fact, that business had actually given me 2 bolts from the skid plate explaining they couldn’t replace them. Oil Can Henry’s staff took the extra time not only to replace all of the bolts, but the manager went to a hardware store to get a bolt to secure the skid plate correctly.
They went above and beyond exceptional customer service.
~ Katie W.